7.3 The Questionnaire (part 2)
This survey is part of three pages. See the guide index to find the other 2 parts of this request for information questionnaire.
Operation system/hardware
| What are the platforms your product supports (OS)? Please specify both server and clients. If you support more platforms, please specify your preference. | Just to get the technical stuff right. Try to stick with a platform the vendor knows. You will pay for any training they need if you pick something they have no clue about. |
| What hardware architecture is needed for your product? | |
| What infrastructure is needed for your product (please answer for LAN and WAN)? | |
Data storage
| What structure do you use to store the data? | Just to see if they actually know their own backyard. |
| If you use a relational database, please specify the supplier and version number. | |
| Is this included in your pricing? | To avoid unexpected prices. |
Third party products
| Do you use third party products in your information system? If so, please specify which and version number. | Just to make sure there are no surprises. You also have to judge the 3rd party products on their own merits. |
| Are they included in your pricing? | |
Third party services
| Are third party servics needed for implementation and support? If so, please specify. | Be aware of subcontracting… You might judge just the front, and perhaps not the people who will do the actual work! |
| Are they included in your pricing? | |
Support/maintenance
| What kind of support/maintenance can you offer? | |
| How many times a your do you issue a new release or version? What is you release strategy? | In other words, what do you get in new software for your annual maintenance fee? The strategy concerns if you have anything to say in determining the content of the new releases. |
| Could you specify the cost for support/maintenance per year per server/client/total implementation? | |
| What are your condition on guaranty and how long is the period in which this is valid? | |
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